Agenda

TAGxPIX converges the industry’s top experts, new technology and the latest trend insights all in one place—our attendees consistently rave about the high-quality, interactive, relevant information they receive at our event. Download the agenda and check back as speakers and session abstracts are updated!

We are always looking for ways to improve the Summit. Please note the following changes made to the agenda and registration process:

  • We will not require enrollment in sessions during registration. You will be able to select your breakout sessions using the mobile app before the conference. The mobile app will also allow you to connect with speakers, provide session feedback, and general information about the conference.
  • Breakout sessions have been organized into two categories:
    • INSIGHT sessions are focused on the DN portfolio and will be repeated each day so you can get the most out of your experience.
    • SPARK sessions are focused on top of mind topics in the financial services space and will spark thoughts and ideas you can take home with you.
  • There will be two tracks for our breakout sessions – TAG and PIX. Participants attending from Financial Institutions will attend TAG while DN partners and exhibitors will attend PIX breakout sessions.
  • Back by popular demand, you will have an opportunity during onsite registration to schedule time for 1:1 Operational Reviews with key senior leaders.

Sunday

September 16

Monday

September 17

Tuesday

September 18

Wednesday

September 19

Sunday, September 16 | 12 P.M. - 10 P.M.

12:00 pm - 5:00 pm

Onsite Registration

6:00 pm - 7:00 pm

Exhibitor Welcome Reception

Exhibitors only

8:30 pm - 10:00 pm

Welcome Reception

All summit participants

Monday, September 17 | 7 A.M. - 7:30 P.M.

7:00 am - 9:00 am

Onsite Registration

8:00 am - 9:00 am

Breakfast and Exhibitor Showcase

9:00 am - 9:15 am

Welcome

9:15 am - 10:15 am

Omnichannel vs. Connected Commerce: Why Embracing a Larger Ecosystem Should be Your Modus Operandi

Connected devices aren’t limited to just mobile phones anymore, they’re everywhere: from our watches, to our refrigerators, to in-home AI devices. They are even beginning to permeate our cars! All day, every day, we are living in commerce. ‘Always on’ connectivity is evolving consumer purchase behavior, but other factors such as rising competition, unbundling and shifting costs are requiring banks to take an extra hard look at their business models in order to compete in this hyper-competitive digital and physical world. In this session, we’ll discuss factors that are impeding the current landscape and how it’s important—now more than ever—to move your organization from a microcosm to an ecosystem and create meaningful connections across the entire value chain.

10:15 am - 10:30 am

Networking Break and Exhibitor Showcase

10:30 am - 11:30 am

Digital Banking 2.0: How to Deliver a Next Generation Mobile Banking Experience

With consumer preferences shifting from physical to digital, many local and regional banks and credit unions have been left at a disadvantage when trying to compete with larger banks and innovative fintechs. Because they’re often saddled with outdated, complex legacy systems, smaller financial institutions often struggle with their ability to offer a digital banking platform that provides an exceptional customer experience, as well as seamless operations across all of their services and channels. In this session, we’ll explore how a next generation digital banking platform and application suite can help banks and credit unions cost-effectively accelerate their digital strategy.

11:30 am - 12:30 pm

Lunch and Exhibitor Showcase

12:30 pm - 1:30 pm

INSIGHT Sessions

TAG: Moving Beyond Omnichannel: Power Meaningful E2E Connections with the DN Vynamic™ Software Suite
Every touchpoint—both physical and digital—comes together to create the overall consumer experience. Each time a consumer uses those touchpoints, you’re also gathering snippets of actionable data, which can be turned into a narrative of the consumer journey with the right software. Diebold Nixdorf’s Vynamic Software Suite allows you to interact with every aspect of that journey in a seamless, comprehensive way with mobile apps, analytics and other technologies, so you can drive a secure, personalized CX. This session will show you how DN Vynamic can turn every transaction into a meaningful connection.

TAG: Accelerate Physical Channel Distribution & Transform Business Outcomes with Diebold Nixdorf AllConnect ServiceSM
Digitalization alone is not enough. In an ever-evolving and competitive marketplace, physical channels have to keep up with the technological arms race. Banks need to reevaluate their underlying business models to amplify opportunities and find new sources of market growth through their physical channels. In this session, you’ll learn how Diebold Nixdorf AllConnect Services leverages the Internet of Things (IoT) infrastructure as the foundation for end-to-end services management. With Diebold Nixdorf AllConnect Services, banks get a transparent, holistic view of their end-to-end business operations in order to identify and remove redundancies, drive peak performance, make business operations agile, and foster innovation.

TAG: Automation Evolution: How to Intelligently and Securely Grow, Scale & Compete in the Digital Age
ATM networks need to be continually evaluated to ensure the latest industry requirements and mandates are met. The ATM industry faces a range of pivotal upcoming requirements that can be used as a catalyst not only to meet mandates and mitigate risks, but also improve the consumer experience to compete in today’s digital age. This session will explore Diebold Nixdorf’s strategic, modern approach to revitalizing technology, a.k.a. the SMART program.

PIX: Vynamic Connection Points Portfolio and Roadmap
The DN Vynamic™ software portfolio is a next-generation connectivity suite that offers a modern, open approach to software middleware and APIs. Forget patches and bolts. Financial institutions can deploy Vynamic Connection Points software seamlessly across channels, to connect the dots and enhance the consumer experience.

1:30 pm - 2:30 pm

SPARK Sessions

TAG: How to Harmonize Mobile + ATMs + Data Analytics for a Seamless & Personalized Consumer Experience
In order to truly digitalize, financial institutions need to revamp their core and move to open API platforms that can enable more personalized connections. As is the case with any digitalization strategy, the ATM serves as an integral touchpoint to turn transactions into meaningful and secure connections. In this session, we’ll discuss how integrating other technologies (such as mobile) and leveraging data analytics can optimize the consumer experience. We’ll also answer the questions: What role and what functionalities will (or should) the ATM offer in the future? Will it serve ‘in’ (or outside of) a branch or ‘as’ a branch?

TAG: Human vs. the Machine: How Can They Co-exist?
Contrary to popular belief, automation technology –such as in-branch ATMs—and humans can and should co-exist. It’s simply a matter of taking a step back and determining which processes or transactions should require human intervention and what could be automated instead. In this session we’ll explore how various financial institutions have implemented in-branch technology and the successes and efficiencies they’ve gained from it.

TAG: The Balancing Act between Privacy and Personalization
In a consumer-centric world, how can businesses balance the desire to offer highly personalized services, while still maintaining privacy? Is it possible to implement a data-driven marketing approach by converting personal data into meaningful and relevant information … without risking good faith and trust? In this session, we’ll discuss how financial institutions can responsibly leverage data to drive engagement and loyalty.

PIX: The Digital Branch of the Future: What Role Will The ATM Play?
In order to truly digitalize, financial institutions need to revamp their core and move to open API platforms. And with any digitalization strategy, the ATM will continue to serve as a critical touchpoint that can securely turn transactions into meaningful, valuable connections. The question is, what role and what functionalities will (or should) the ATM offer? Will it serve ‘in’ (or outside of) a branch or ‘as’ a branch? In either case, the ATM is uniquely positioned to bridge the physical and digital worlds as an extension of the FI to its customers—physically—and as an integral means to fulfill digital strategies.

2:30 pm - 2:45 pm

Networking Break and Exhibitor Showcase

2:45 pm - 3:45 pm

Modernizing Your Tech to Enhance the CX Panel

For businesses to adapt in this highly connected world, they must transform and modernize their touchpoints to better engage with customers in new and innovative ways that create personalized and meaningful connections. In this session we’ll discuss how to modernize and personalize your technology and use events such as the Windows 10 migration, as a catalyst to transform and enhance the consumer experience.

4:00 pm - 4:30 pm

Regional Networking and Collaboration

4:45 pm - 5:15 pm

Diamond Sponsor Presentation - Ventus

Customers Demand Connectivity: Branch and Mobile
Throughout 2018, financial institutions (FIs) will continue looking for ways to transform the branch and mobile experience, while retailers will demand more secure mobile transactions. Despite mobile apps driving down the number of in-person transactions and visits, the branch still remains a leading source of new accounts and cross-selling. Meanwhile, retail will continue to move customers online. Join us to learn more about future-proofing your network by moving from today’s broadband and 4G LTE networks to tomorrow’s 5G networks to seamlessly create an omnichannel experience.

5:15 pm - 5:30 pm

TAGxPIX Announcements

5:30 pm - 7:30 pm

Cocktail Networking Reception and DN BRET Tours

Tuesday, September 18 | 8 A.M. - 7:30 P.M.

8:00 am – 9:00 am

Breakfast and Exhibitor Showcase

9:00 am – 9:15 am

Welcome

9:15 am – 10:15 am

Disruptors & Distractors: Which Emerging Technology Could Actually Move the Needle for Banking - When Everything Goes Digital, Your Differentiator Will Be PhysicalDisruptors & Distractors: Emerging Technology That Could Actually Move the Needle – When Everything Goes Digital, Your Differentiator Will Be Physical

We’ve all heard the buzzword bingo: AI, bitcoin, blockchain, API, crypto, machine learning. The list goes on. But what technology is actually going to move the needle (and isn’t just hype)? In this session, we’ll discuss the new and emerging technology you should be prepared to integrate, but we’ll also talk about how to get back to the basics and focus on leveraging your existing assets in new ways.

10:15 am – 10:30 am

Networking Break and Exhibitor Showcase

10:30 am – 11:30 am

Banked or Unbanked: Utilize ATM Ubiquity to Drive New Experiences & Customer Acquisition with Cardless Transactions

New ways to do things (i.e. innovation) in an easy and inclusive way are important factors in driving an optimal consumer experience. And a better consumer experience means greater engagement and loyalty—e.g. better customer acquisition. Diebold Nixdorf and Mastercard’s recent partnership focuses on just that: creating an inclusive, effortless way to access cash via the ATM without the need for a card. In this session, we will uncover how to utilize the seemingly ubiquitous presence of ATMs and this new technology to acquire more loyal customers.

11:30 am – 12:30 pm

Lunch and Exhibitor Showcase

12:30 pm – 1:30 pm

INSIGHT Sessions

TAG: Moving Beyond Omnichannel: Power Meaningful E2E Connections with the DN Vynamic™ Software Suite
Every touchpoint—both physical and digital—comes together to create the overall consumer experience. Each time a consumer uses those touchpoints, you’re also gathering snippets of actionable data, which can be turned into a narrative of the consumer journey with the right software. Diebold Nixdorf’s Vynamic Software Suite allows you to interact with every aspect of that journey in a seamless, comprehensive way with mobile apps, analytics, and other technologies so you can drive a secure, personalized CX. This session will show you how DN Vynamic can turn every transaction into a meaningful connection.

TAG: Accelerate Physical Channel Distribution & Transform Business Outcomes with Diebold Nixdorf AllConnect ServicesSM
Digitalization alone is not enough. In an ever-evolving and competitive marketplace, physical channels have to keep up with the technological arms race. Banks need to reevaluate their underlying business models to amplify opportunities and find new sources of market growth through their physical channels. In this session, you’ll learn how Diebold Nixdorf AllConnect Services leverages the Internet of Things (IoT) infrastructure as the foundation for end-to-end services management. With Diebold Nixdorf AllConnect Services, banks get a transparent, holistic view of their end-to-end business operations in order to identify and remove redundancies, drive peak performance, make business operations agile, and foster innovation.

TAG: Automation Evolution: How to Intelligently and Securely Grow, Scale & Compete in the Digital Age
ATM networks need to be continually evaluated to ensure the latest industry requirements and mandates are met. The ATM industry faces a range of pivotal upcoming requirements that can be used as a catalyst not only to meet mandates and mitigate risks but also improve the consumer experience to compete in today’s digital age. This session will explore Diebold Nixdorf’s strategic, modern approach to revitalizing technology, a.k.a. the SMART program.

PIX: DN Vynamic Security and Regulatory Best Practices
Unmanned hardware and open-standardized software architecture make the ATM a prime target for criminals to exploit vulnerabilities and loopholes in security processes, management, and monitoring. To deal with these threats, it is crucial to secure your ATM with a multilayer security approach. In this session, we’ll discuss the complete Vynamic Security software suite and outline how this industry-leading, multivendor solution protects ATMs with proven, layered security.

1:30 pm – 2:30 pm

SPARK Sessions

TAG: Accelerating Physical to the Pace of Digital: Moving from DIY to XaaS
Market forces are causing business of all types to rethink their underlying business models. From managing costs and complexities to driving new consumer experience, now is a critical time for banks to take a deep dive into their operations and strategies. In this session, we will discuss one key strategy—moving from DIY to XaaS—and how this shift can seemingly overnight drive peak performance, make your business operations more agile and foster innovation.

TAG: Defining Customer Journeys and the Right People, Processes & Tech to Enable Them
First, determine the consumer journey. THEN build and enable that journey with personalized and software-driven touchpoints, processes and people to make the entire journey seamless and convenient. Through automation technologies, such as the ATM, mobile or interactive terminals, financial institutions can drive efficiencies for increased profitability while also improving the overall consumer experience. In this session, we’ll explore how various financial institutions around the world are defining consumer journeys, such as appointment setting, digital onboarding, over limit withdraws, etc. and enabling them with the right mix of technology, people and processes

TAG: Beyond the Blockchain Bliss: Separating Hype from Reality
Blockchain has permeated news outlets in financial and retail industries, but what’s behind all the hype? Does blockchain represent as big of an opportunity as they say, or is it just a different hammer for the same old nails? In this session, we’ll break down the blockchain hype and discuss its reality, including drawbacks, possible opportunities, and what questions to ask yourself before you implement this new technology in your organization.

PIX: Tap-and-Go, PIN or QR Codes: Connecting Self-Service and Mobile Solutions
Mobile integration via the ATM is on the rise. Financial institutions have various methods at their disposal that can enable them to connect the two technologies: 1. via a one-time PIN, 2. scanning a QR code, and 3. with near field communications (NFC). In this session, we’ll explore the adoption of this trend and discuss what software and hardware is necessary to drive these interactions

2:30 pm – 2:45 pm

Networking Break and Exhibitor Showcase

2:45 pm – 3:45 pm

An Engine for Change: Windows 10 Opportunities and Roadmap

The Windows 10 migration has been viewed either as a boon or as a bane to financial institutions, but no matter your outlook, it’s your responsibility to keep your software systems compliant, secure, and user-friendly for an enhanced consumer experience. Switching operating systems can be anxiety-inducing, but if you strategize today, you can breathe easier tomorrow. In this session, we’ll cover how you can leverage the Windows 10 migration as an opportunity to boost your customer service and bolster the consumer experience.

4:00 pm – 4:30 pm

Regional Networking and Collaboration

4:45 pm – 5:15 pm

Diamond Sponsor Presentation - Mastercard

Continuing the Banked or Unbanked Conversation: Let’s Take a Deeper Dive
This panel will discuss the mechanics of the new partnership between Diebold Nixdorf and Mastercard. We’ll explore a deeper business and technical understanding of the collaboration, and discuss how that equates to ease of integration for Processors, Issuers and Acquirers.

5:15 pm – 5:30 pm

TAGxPIX Announcements

5:30 pm – 7:30 pm

Cocktail Networking Reception and DN BRET Tours

Wednesday, September 19 | 8 A.M. - 5:30 P.M.

8:00 am - 9:00 am

Breakfast and Exhibitor Showcase

9:00 am - 9:15 am

Welcome

9:15 am - 10:45 am

Cybersecurity & Fraud Panel: How to Avoid Letting Your Network and ATMs Become Prey

Where there is cash, there is bound to be fraud. From jackpotting to skimming, criminals are coming up with more sophisticated and digitally-enabled means of accessing data, cash and valuable information. It’s an issue that causes anxiety for financial institutions and their customers, so how can you keep your ATM fleet and your network protected in the digital age? During this panel, security experts will discuss and evaluate the options available to financial institutions so they can protect their ATMs and network, and ensure customer trust while providing secure services. The panel will include specialists from both the Federal Bureau of Investigation and United States Secret Service.

10:45 am - 11:00 am

Networking Break and Exhibitor Showcase

11:00 am - 12:00 pm

The End of Pure Play: What to do When Non-Banks (Such As Amazon) Become a Bank

If it really wanted to, Amazon could become the third largest U.S. bank overnight. Based on acquisition behavior alone, it’s clear the company want to extend its online (and now traditional brick and mortar) tentacles into all aspects of consumers’ lives; from retail, to food, to entertainment, to healthcare and inevitably finance. And this ecommerce giant isn’t the only one aggressively looking to redefine markets – all over the world various non-banks are looking to spread their wings. So where does this leave your business? How will you compete when Amazon starts offering banking services? In this session, discover key ways you can begin to leverage your current infrastructure to differentiate the consumer experience and bring more value to your customers.

12:00 pm - 12:45 pm

Lunch and Exhibitor Showcase

12:45 pm - 1:45 pm

INSIGHT Sessions

TAG: Moving Beyond Omnichannel: Power Meaningful End-to-End Connections with the Vynamic™ Software Suite
Every touchpoint—both physical and digital—comes together to create the overall consumer experience. Each time a consumer uses those touchpoints, you’re also gathering snippets of actionable data, which can be turned into a narrative of the consumer journey with the right software. Diebold Nixdorf’s Vynamic Software Suite allows you to interact with every aspect of that journey in a seamless, comprehensive way with mobile apps, analytics, and other technologies, so you can drive a secure, personalized CX. This session will show you how DN Vynamic can turn every transaction into a meaningful connection.

TAG: Accelerate Physical Channel Distribution& Transform Business Outcomes with Diebold Nixdorf AllConnect ServicesSM
Digitalization alone is not enough. In an ever-evolving and competitive marketplace, physical channels have to keep up with the technological arms race. Banks need to reevaluate their underlying business models to amplify opportunities and find new sources of market growth through their physical channels. In this session, you’ll learn how Diebold Nixdorf AllConnect Services leverages the Internet of Things (IoT) infrastructure as the foundation for end-to-end services management. With Diebold Nixdorf AllConnect Services, banks get a transparent, holistic view of their end-to-end business operations in order to identify and remove redundancies, drive peak performance, make business operations agile, and foster innovation.

TAG: Automation Evolution: How to Intelligently and Securely Grow, Scale & Compete in the Digital Age
ATM networks need to be continually evaluated to ensure the latest industry requirements and mandates are met. The ATM industry faces a range of pivotal upcoming requirements that can be used as a catalyst not only to meet mandates and mitigate risks but also improve the consumer experience to compete in today’s digital age. This session will explore Diebold Nixdorf’s strategic, modern approach to revitalizing technology, a.k.a. the SMART program.

PIX: Contactless versus Cardless: Our View
Contactless cards and the use of NFC readers is a common question with a complicated and less than straightforward answer. In this session we will discuss our view on contactless cards and mobile “pays” at the ATM to address the overall status, as well as what we offer as a cardless alternative through mobile technology and our position on both.

1:45 pm - 2:45 pm

SPARK Sessions

TAG: The Next Evolution of Service for Diebold Nixdorf: A Preface
As customer experiences evolve, consumer expectations are ever-changing. What worked before might not work today—but no matter what, your terminals and touchpoints must be up and running 24/7, 365 days a year. In this session, we’ll introduce the future of services, underpinned by DN AllConnect Services℠ and discuss how automation and technology are driving service efficiencies. Learn what is required to get the right part and right technician to the right ATM at the right time.

TAG: Why Biometric Authentication is More Attainable than You Think
For years, biometric authentication has been a topic of great discussion. How and when will this be implemented at scale, if at all? Societal acceptance, technology standardization, security, infrastructure, costs and accessibility all have played a critical role in biometrics’ barrier to entry. In this discussion we’ll explore these factors in-depth and get a pulse on the industry’s readiness for mass implementation.

TAG: How to Harmonize Mobile + ATMs + Data Analytics For A Seamless and Personalized Consumer Experience (repeat session)
In order to truly digitalize, financial institutions need to revamp their core and move to open API platforms that can enable more personalized connections. As is the case with any digitalization strategy, the ATM serves as an integral touchpoint to turn transactions into meaningful and secure connections. In this session, we’ll discuss how integrating other technologies (such as mobile) and leveraging data analytics can optimize the consumer experience. We’ll also answer the questions: What role and what functionalities will (or should) the ATM offer in the future? Will it serve ‘in’ (or outside of) a branch or ‘as’ a branch?

PIX: Workshop: Delivering Graphics with Developer Workbench
This hands-on workshop will educate you on Diebold Nixdorf’s Developer Workbench tool and offer tips and tricks for designing and delivering beautiful, optimized graphics via the ATM.

2:45 pm - 3:15 pm

Networking Break and Exhibitor Showcase (Drawing)

3:15 pm - 3:45 pm

Diamond Sponsor Presentation - FirstData

A Holistic Look at ATM Fraud
From local skimming attacks to FBI alerts to multi-million-dollar global ATM cashouts, the ATM and banking channels continue to be under siege. Join First Data Processing and the STAR® Network for a discussion on current fraud trends, some best practices and available solutions to help minimize the impact of these events.

3:45 pm - 5:15 pm

DN Fireside Chat and Q&A with DN Leadership Panel

5:15 pm - 5:30 pm

Conference Close